How do I return product to Zurico?
We are sorry you are not happy with your recent purchase on Zurico and would be happy to help you. Our policy for returns depends on the reasons below:
- Change of mind
If you changed your mind and you have not used the product and it is still in good re-saleable condition, email us within 7 days of receiving your purchase to notify us that you want to return the product. Thereafter, please ship your product (with all the original packaging and parts including flyers, plastic packaging, samples and free gifts) to us. You are responsible for the shipping costs. Once we received the product in satisfactory condition, we will provide you a full refund.
- Defective products
If your product is defective*, please email us within 7 days of receiving your purchase. Please provide us with the relevant information (e.g. order no., a description of the issue and photos if applicable). Thereafter, please ship your product (with all the original packaging and parts including flyers, plastic packaging, samples and free gifts) to us. Upon verification that there is indeed a manufacturing defect, we will provide you a full refund.